Frequently asked questions
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How do I order?
Use the personaliser: choose an item, add your name or photo, pick a font and colour, then add it to your cart and check out.
Will I see a proof before you make it?
Yes, always. We email you a proof to approve before we make anything. The online preview is a guide only.
How long does it take?
Most orders are ready within 1–3 business days after you approve your proof. Delivery time is extra.
Can I get it faster?
Yes, rush orders are possible for an extra fee that depends on the order. Contact us before you order.
Can I apply the decal myself?
Yes. Permanent, removable and iron-on decals all come ready for you to apply.
Can you apply it to my item?
Yes. Tick “Please apply it to my item” in the personaliser, then drop off or post your item to us. We don’t sell blank items, so please send your own. See our terms about customer items.
Which files can I upload?
JPG, PNG or SVG for photos, logos and artwork. If a file won’t work, we’ll tell you.
Do you have discounts?
Yes: 10% off every order over $100. It’s applied in your cart automatically.
Do you deliver?
Yes, within Australia: standard or express post, local delivery, or free local pickup. See Shipping & delivery.
How do I wash an iron-on design?
Wait 24–48 hours, then wash inside out in cold water on a gentle cycle and air dry. Full steps are on our care page.
What if there’s a problem with my order?
Contact us within 7 days with photos. Faulty items are covered under Australian Consumer Law. See our refund policy.