Refund & change policy
Personalised items
At Avya Krafts, all personalised and custom-made items are created specifically to meet each customer’s requirements.
Due to the customised nature of our products, we do not offer refunds, returns or exchanges for change of mind, incorrect spelling or details approved by the customer, or incorrect information supplied when placing an order.
Faulty or damaged items
If you receive an item that is faulty, damaged or incorrectly made due to an error on our part, please contact us within 7 days of receiving your order. Include clear photos and a description of the issue so we can assess it.
Where a product is confirmed to be faulty or not as described, we will offer an appropriate remedy in accordance with Australian Consumer Law.
Changes to orders
If you need to make changes to your order, please contact us as soon as possible. We can only accommodate changes before the design or production process has commenced. Once production has started, changes may not be possible.
We recommend carefully checking all spelling, colours, sizes and design details before confirming your order.
Please note
Nothing in this policy excludes or limits your rights under Australian Consumer Law.